Ida (e-daa) Charles
Dan-Jumbo
Results driven Supply Chain and Operations Leader with 7+ years spearheading operational excellence, product development, and technology commercialization across global organizations.
Founder of Timely Logistics Solutions. Currently pursuing an MSc in Technology Commercialization at UT Austin McCombs, bridging process innovation with forward thinking market strategy.
Building Timely
& Driving Innovation
Supply Chain & Transformation Executive | Founder of Timely Logistics Solutions | Product Management | UX | Commercialization
Adept at leading cross functional teams and leveraging Six Sigma methodologies and data analytics to drive strategic initiatives. From managing high volume fulfillment operations at Amazon and Marvin, to launching enterprise platforms at Tesco Technology, to founding Timely Logistics Solutions — a cold chain technology company serving 500+ enterprise customers. Currently pursuing an MSc in Technology Commercialization at UT Austin McCombs to bridge process innovation with forward thinking market strategy.
Career Journey
Marvin
Inventory Specialist
West Fargo, North Dakota, USA
- Managed end-to-end inventory operations for a leading premium window and door manufacturer, ensuring optimal stock levels across multiple production lines.
- Implemented cycle counting programs and inventory control procedures that maintained 99%+ accuracy across high-value finished goods and raw materials.
- Collaborated with production planning and procurement teams to reduce material waste and improve just-in-time delivery performance.
- Leveraged data analytics and ERP systems to identify inventory discrepancies, streamline reorder processes, and reduce carrying costs.
Amazon
Supply Chain Analyst — Vendor Returns
West Fargo, North Dakota, USA
- Directed daily fulfillment operations for a high-volume returns center processing 10,000+ SKUs, partnering with production leadership to consistently surpass productivity targets.
- Spearheaded a strategic quality initiative to identify and eliminate root causes of in-network damages, reducing product damage by 12% and maximizing value recovery.
- Championed process optimization by applying Six Sigma methodologies to redesign returns processing, achieving a 5% improvement in stowing accuracy.
- Investigated and resolved complex vendor return discrepancies, maintaining a stringent 99.5% inventory accuracy rate.
- Led cross-functional sustainability initiatives, advancing Amazon's ESG objectives by reducing waste by 8% and increasing resale program volume.
Tesco Technology
Associate Product Manager — Fulfillment
Welwyn Garden City, London, UK
- Owned and executed the product roadmap for an IAM solution with Single Sign-On (SSO), strengthening account control for 500,000+ users while ensuring GDPR compliance.
- Collaborated with global cross-functional teams to launch a new enterprise video platform, generating £1.2 million in annual cost savings across the UK and Ireland.
- Drove product strategy by leading 15+ customer discovery visits, translating pain points into solutions that boosted NPS scores by 20%.
Federal Institute of Oil and Gas (NLNG)
Business Analyst
Bonny Island, Nigeria
- Orchestrated digital marketing strategies and enhanced website usability, driving a 33% increase in social media engagement.
- Redesigned core business processes and authored comprehensive user manuals, achieving a 6% reduction in operating costs.
- Implemented the ITIL management framework, reducing average ticket resolution time by 40% and elevating customer satisfaction.
- Guided feature delivery using WSJF prioritization, ensuring all business process improvements launched on schedule and within budget.
H&M
Warehouse Associate — Logistics Operations
London, United Kingdom
- Managed high-volume inbound and outbound warehouse operations for one of the world's largest fashion retailers, processing 1,000+ units daily across multiple product categories.
- Coordinated inventory receiving, quality inspection, and put-away processes, maintaining accuracy standards and ensuring timely stock availability for retail distribution.
- Operated warehouse management systems (WMS) to track inventory movement, resolve discrepancies, and support cycle counting initiatives.
- Collaborated with logistics and dispatch teams to optimize order fulfillment workflows, contributing to improved pick-pack-ship efficiency during peak seasonal periods.
Nigeria LNG Limited
PGSS Scholar — Postgraduate Sponsorship Scheme
Bonny Island, Nigeria
- Selected as 1 of 12 recipients nationwide (from approximately 6,000 applicants) for the prestigious Nigeria LNG Postgraduate Sponsorship Scheme, funding an MSc at Cranfield School of Management.
- Conducted research on supply chain resilience and logistics optimization as part of the MSc in Business, Logistics, and Supply Chain Management program.
- Represented NLNG as an ambassador at Cranfield University, participating in industry networking events and academic conferences on energy sector supply chains.
- Served as LSCM 2019/2020 Year Representative, coordinating cohort activities and liaising between students and faculty on program improvements.
Academic Foundation
University of Texas at Austin
McCombs School of Business
MSc in Technology Commercialization
Northwestern University
Kellogg School of Management
Certified Product Manager (CPM)
Cranfield School of Management
MSc in Business, Logistics, and Supply Chain Management
Middlesex University
BSc in IT & Business Information Systems (First Class Honours)
Tools & Expertise
Methodologies
Tools
Specializations
Credentials
Featured Case Studies
Deep dives into high-impact initiatives that delivered measurable results across supply chain, technology, and entrepreneurship.
Vendor Returns Supply Chain Optimization
Project Overview
Led a comprehensive supply chain optimization initiative at Amazon's high-volume vendor returns center in West Fargo, North Dakota. The facility processed over 10,000 SKUs daily, and the project aimed to reduce product damage, improve stowing accuracy, enhance inventory integrity, and advance sustainability goals — all while maintaining throughput targets.
The Challenge
- High product damage rates during returns processing eroding value recovery
- Stowing inaccuracies causing inventory discrepancies across the network
- Waste levels exceeding sustainability targets, impacting ESG commitments
- Complex vendor return discrepancies requiring systematic resolution
The Approach
- Applied Six Sigma DMAIC methodology to map and redesign returns processing workflows
- Conducted root cause analysis on in-network damage patterns using data analytics
- Redesigned stowing procedures and packing standards with cross-functional teams
- Implemented rigorous tracking systems for vendor return discrepancy resolution
The Results
- Reduced product damage by 12%, maximizing value recovery from returns
- Improved stowing accuracy by 5%, accelerating the return-to-stock pipeline
- Maintained 99.5% inventory accuracy across all vendor returns
- Reduced waste by 8% and increased resale program volume
Key Impact Metrics
Methodologies Applied
Tools & Technologies
Key Takeaway
This initiative demonstrated that systematic application of Six Sigma methodologies to reverse logistics can simultaneously improve quality, accuracy, and sustainability — proving that operational excellence and environmental responsibility are not competing priorities but complementary objectives.
Timely Logistics Solutions
Project Overview
Founded and built Timely Logistics Solutions, a SaaS cold chain monitoring platform that provides real-time temperature monitoring, GPS shipment tracking, and automated compliance reporting for pharmaceutical, food, and logistics supply chains. The platform serves 500+ enterprise customers worldwide, processing over 50 million data points daily with 99.9% uptime.
Visit timelylogix.comThe Challenge
- Cold chain industry relying on outdated tools to protect life-saving medications and food supplies
- Billions of dollars lost annually due to temperature excursions and cold chain failures
- Compliance reporting was manual, error-prone, and burdensome for organizations
- Lack of real-time visibility into shipment conditions across the supply chain
The Approach
- Built an IoT sensor platform with sub-5-second latency for continuous temperature, humidity, and location tracking
- Developed intelligent alerting with configurable thresholds via email, SMS, and in-app notifications
- Automated compliance reporting for FDA 21 CFR Part 11, GDP, and HACCP standards
- Created a unified dashboard with live GPS tracking, temperature charts, and one-click reporting
The Results
- Scaled to 500+ enterprise customers across pharmaceuticals, food, and logistics
- Achieved 99.9% platform uptime SLA with redundant global infrastructure
- Prevented over $2M in product losses for clients through real-time alerts
- Expanded to European operations and achieved FDA 21 CFR Part 11 compliance certification
Platform Metrics
Capabilities
Industries Served
Key Takeaway
Timely Logistics Solutions demonstrates the intersection of supply chain expertise and technology entrepreneurship. By identifying a critical gap in cold chain visibility and building a platform from the ground up, this venture has grown from a mission-driven startup in Austin, Texas to serving 500+ enterprise customers across three continents — proving that deep domain knowledge combined with modern technology can transform an entire industry.
Beyond the Workplace
Leadership extends beyond professional roles. These volunteer positions reflect a commitment to community building, mentorship, and creating inclusive environments.
Community Outreach Coordinator
Cranfield University Students' Union
Organized community engagement initiatives connecting postgraduate students with local organizations. Coordinated volunteer drives, fundraising events, and awareness campaigns that strengthened ties between the university and surrounding communities.
Co-Mentor
Cranfield School of Management
Mentored incoming MSc students in the Logistics and Supply Chain Management program, providing guidance on academic transition, career planning, and professional development. Facilitated peer learning sessions and helped mentees build confidence in their first semester.
Every Voice Matters (EVM) Advocate
Cranfield University
Championed diversity, equity, and inclusion as an EVM advocate, promoting an inclusive campus culture. Participated in awareness workshops, facilitated open dialogues on representation, and contributed to policy recommendations that improved the student experience for underrepresented groups.
LSCM Year Representative
Cranfield School of Management
Elected as the official year representative for the 2019/2020 Logistics and Supply Chain Management cohort. Served as the primary liaison between students and faculty, advocating for cohort needs, organizing social events, and ensuring student feedback was integrated into program improvements.
What People Say
"Ida is someone you can count on to show up and get the work done without compromising quality. He will take ownership of complex challenges and drive them to resolution with a level of diligence that sets him apart. A true asset to any team."
Uri Barnea
Operations Manager at Amazon
Worked together at Amazon
"Working alongside Ida on the enterprise video platform launch was a masterclass in cross-functional collaboration. His ability to translate customer pain points into actionable product improvements directly contributed to the £1.2M in annual savings we achieved."
Jack Crane
Product Lead at Tesco Technology
Collaborated at Tesco Technology
"Ida brought a fresh, analytical perspective to our digital transformation initiatives. His implementation of the ITIL framework fundamentally changed how we approached service delivery, cutting resolution times by 40% and raising the bar for our entire team."
Chris Iriakuma
Senior Director, FPOG
Managed Ida at FPOG
Let's Build Something Together
Open to opportunities in supply chain strategy, operations leadership, and product management. Based in Austin, Texas — U.S. Permanent Resident, no sponsorship required.
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Location
Austin, Texas
U.S. Permanent Resident
Open to: Supply chain strategy, operations leadership, product management, and consulting roles.